Great facilities management doesn’t happen by accident. It’s delivered by people who care about the details, support each other, and take pride in the work they do.
Meet the leadership team guiding Optimum — the people responsible for our culture, consistency, and commitment to world-class service.
Ian is responsible for commercial direction and key relationships at Optimum. He keeps leadership teams aligned to the plan and focused on delivering world-class service across every site.
What Ian does:
What he’s great at:
Fast, calm problem-solving when things need immediate action.
Why he enjoys being part of Optimum:
“From the senior leadership team to the operational teams, it always feels like one team — empathy and respect are rarely absent.”
Outside work:
Has new travel plans to see the world with his family
Favourite quote:
“Success is buried on the other side of frustration!”
Steph leads compliance, onboarding, and training, ensuring Optimum’s teams deliver safe, consistent standards across every site.
What Steph does:
What she’s great at:
Supporting continuous improvement and building team confidence.
Why she enjoys being part of Optimum:
“Our growth plans align with our personal goals.”
Outside work:
Supports local under 12’s football team
Favourite quote:
“Amor Vincit Omnia” — Love conquers all.
Lloyd works with Optimum’s leadership team to keep strategy, goals, and outcomes aligned with the business plan. He supports long-term growth through experience, belief, and strong leadership.
What Lloyd does:
What he’s great at:
Developing leaders and teams through mindset, belief, and over 30 years of experience.
Why he enjoys being part of Optimum:
“The culture of care around our people drives world-class customer service.”
Outside work:
Published author of No Problem Is Permanent.
Favourite quote:
“No problem is permanent.”
Paula oversees day-to-day service delivery, supporting operatives and clients to ensure sites run smoothly and standards stay to the Optimum level.
What Paula does:
What she’s great at:
Managing multiple challenges at the same time.
Why she enjoys being part of Optimum:
“There’s a real family feel and strong team support.”
Outside work:
Recently became a nanny to her first grandson.
Favourite quote:
“Enjoying your work means showing up with purpose.”
Every member of the Optimum team plays a role in delivering the consistency, transparency, and care our clients rely on.
Want to work with a team that takes responsibility seriously?
Let’s make your operations smooth, consistent, and predictable.
See what a transparent, people-first partnership can do for your organisation.
Optimum — Where people come first, performance is proven, and transparency is standard.
