Case Studies
See what changes when facilities management is clear, consistent, and properly supported. These case studies show how Optimum helps organisations raise standards, reduce stress, and keep sites running as they should, with transparent reporting, responsive teams, and a people-first approach powered by Connecteam©.
We are highly impressed with the professionalism and positive changes implemented by Optimum
“The trust is delighted with the performance of Optimum, from the day that the contract was implemented they have consistently delivered above our set KPI’s and do so as standard practice.
We are particularly impressed with the periodic review meetings facilitated, where management formally present all contractual data within their reporting system, this truly is a unique, transparent, and useful exercise for our operational teams and senior management.
Overall, we are highly impressed with the professionalism and positive changes implemented by Optimum, and we value our long-term partnership as an extension to our in-house management teams.”
CEO, Executive Headteacher – Lordswood Boys School
It is comforting to now have a partner we can rely on to provide the best in class
“Thank you Optimum for the recent support this year with outsourcing our cleaning and maintenance offering at two of our client sites. It is comforting to now have a partner we can rely on to provide the best in class at competitive pricing.
We are often requested to provide dual services through our security contracts that include cleaning, having Optimum onboard now allows our operational teams to focus on the implementation of security and associated services knowing that the rest will be handled professionally by their contract management teams.
Our newfound partnership is opening fantastic opportunities and gives our service outreach and offering a competitive edge.“
Operations Director – GMS Group
We are thrilled with their performance and the standard of work they deliver
“We reached out to Optimum when we were experiencing challenges with our existing supplier which was taking up a lot of our working week and causing general frustration within our operations.
The team visited site to carry out a comprehensive site survey and proposed a full annual programme to include periodic deep cleaning, high level works, floor care and window cleaning.
We are thrilled with their performance and the standard of work they deliver, we meet every month through their management reviews to discuss services, and they are always looking to improve on their delivery without me having to be involved.
We now outsource most of our FM needs to Optimum that fall outside of their cleaning and maintenance scope, everything is just handled without hassle!“
Centre Manager – LCP Part of M’Core
We have been impressed with their knowledge and expertise
“We recently precured our soft and hard FM services for our new prestige facility based in Nuneaton.
Optimum were part of the tender process through the building phases through to completion and they advised of the services we would need in a phased format to ease budgets and bring efficiencies to our operation.
Since their start date, we have been impressed with their knowledge and expertise and from their date of appointment, they have facilitated all building PPM and cleaning services through one managed commercial agreement.
Having one supplier on site to manage all our building needs is a huge benefit to our business and operation. We have confidence that through one point of contact, we can trust that our building compliance management is consistently monitored with expert advice and guidance.“
CFO – Warwick Acoustics
They made a huge impact on our site, the cleaning standards improved to an exceptional level
“As a business, we decided to outsource our cleaning requirements after many years of managing the operation in-house.
From the day that we awarded the contract to Optimum, they made a huge impact on our site, the cleaning standards improved to an exceptional level, and their ongoing support with other services has been a huge help.
Their approach from the initial meeting to proposal and implementation was spot on and we feel that we have made a fantastic choice in awarding the contract to them!“
Business Support Manager – BMTR
Our cleaning operative Donna is a real example of how well you have trained your staff,
“I would like to extend our gratitude for the changes made at our Headquarters since Optimum started looking after our cleaning and maintenance services.
Our cleaning operative Donna is a real example of how well you have trained your staff, Donna’s attitude and high focus on customer service is something we have never experienced with past cleaning teams.
In addition, your quality auditing process is exceptional and receiving a full, detailed report on completion is very useful for me to communicate to the wider teams in our organisation.
Having the time set aside each month to discuss service, standards and audit outcomes is just something we never experienced with other cleaning companies, thanks Optimum for making a real difference to both the service and to the teams looking after our building.“
Executive Assistant – Crest Nicholson
Always on hand to manage any changes required and through our regular review meetings
“Our facility requires consistent and high focus around compliance due to the nature of our business. Optimum Managed Services are always on hand to manage any changes required and through our regular review meetings, we are always working together to decide the best ways to avoid or reduce security and commercial risks on site.
The forensic department and laboratories require different methods of cleaning and through their site surveys prior to start date, management have implemented some valuable innovation relating to machinery, consumable purchases, and chemical usage.
One of the most beneficial improvements made since their takeover is their flexibility in their agreements. Any hours that may not be implemented through operational challenges is transparently banked and reported on, allowing us to re-invest into additional services such as deep cleans or external building works.
I have no issue in recommending Optimum Managed Service to other organisations. We value our relationship and look forward to many more successful years!“
Facilities Manager – Eurofins Forensic Services
Ready to reduce stress and gain control over your facilities?
Let’s make your operations smooth, consistent, and predictable.
See what a transparent, people-first partnership can do for your organisation.
Optimum — Where people come first, performance is proven, and transparency is standard.
